AI Assistants & Chatbots
A bilingual smart assistant that replies fast, collects key data, and escalates what needs a human decision to your team.
- Analysis before execution
- Bilingual AR · EN delivery
- Measurement & post-launch support
Overview
Why this service matters
- Many customers send the same questions daily: prices, hours, services, location, order status.
- A slow reply can push a customer to a faster competitor.
- Your team spends time on repeat questions instead of high-value opportunities.
- Outside working hours, customer messages stay unanswered until morning.
What Xposio delivers
- Analysis of recurring questions and a custom knowledge base (services, prices, terms, locations, FAQs).
- Conversation scenario and flow design.
- Clear rules for when the bot replies vs. escalates to humans.
- Reply tone aligned to your brand, with Arabic and English support.
- Integration with your website, WhatsApp, or CRM (per scope).
- A panel to review conversations, reply testing before launch, and post-launch improvement.
Best for
- Clinic — explains services, collects booking data, sends it to the team.
- Restaurant — answers about menu, branches, hours, and order links.
- E-commerce — answers about products, shipping, payment, and order status.
- Services company — qualifies leads by service type, budget, and city.
- Real estate — collects property type, area, budget, and preferred contact time.
- Education & training — explains courses, dates, fees, and registration.
Our process
Analyze questions & goal
Define what the assistant answers and what it routes to the team.
Build the knowledge base
Gather services, prices, terms, locations, and FAQs.
Design the dialogue
Map flows: inquiry, booking, quote request, complaint, follow-up, transfer.
Connect & test
Connect to the required channel and test with real cases.
Launch & improve
Monitor new questions and refine replies gradually.
Related work we’ve shipped
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API Integrations
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FAQs about AI Assistants & Chatbots
+Does the assistant replace staff?
No. It eases repeat questions and organizes conversations, while keeping human escalation for important or sensitive cases.
+Does it understand Arabic?
We design it to understand standard Arabic and common phrasing, tune its tone to your audience, and support English.
+Can it connect to WhatsApp?
Yes, via WhatsApp Cloud API when official requirements are met, respecting templates, policies, and platform fees.
+Can it log customers in a CRM?
Yes — if you have a suitable CRM or system, it can record and categorize the customer by request type.
+Any guarantee it won't make mistakes?
No AI system is error-free; we set clear limits, escalation rules, and continuous reply review.
Ready to start with AI Assistants & Chatbots?
Tell us your goal and we’ll shape the right solution — from idea to launch.